# Front: [office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]

- Provider: [Front](https://outages.live/front.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-23 10:38 UTC
- Resolved: 2026-09-23 15:01 UTC (lasted 4 h 23 min)
- Components: Gmail, O365
- Official update: https://stspg.io/wq3rfc2x5fyj

## Updates from Front

### resolved, 2026-09-23 15:01 UTC

This incident has been resolved.

### monitoring, 2026-09-23 12:47 UTC

We have deployed a fix and delivery times are returning to normal. Some channels are still catching up on a backlog of messages. We are continuing to monitor the health of our systems.

### investigating, 2026-09-23 11:34 UTC

We are continuing to investigate the issue.

### investigating, 2026-09-23 10:38 UTC

We are experiencing delays in processing Office 365 and Gmail messages. Both sending and receiving are impacted. We are investigating.