# Front: [by_company_00015] Delays on channel imports for a subset of us-west-1 customers

> Front reports delays on channel imports for the Other channels component. The issue affects a subset of us-west-1 customers. Front states that the incident is resolved and that it lasted about 5 hours and 10 minutes.

- Provider: [Front](https://outages.live/front.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-12 08:05 UTC
- Resolved: 2026-11-12 13:15 UTC (lasted 5 h 10 min)
- Components: Other channels
- Official update: https://stspg.io/m2k72vx25v92

## Updates from Front

### resolved, 2026-11-12 13:15 UTC

Backlogs are continuing to clear. Moving incident to resolved, though we will continue to monitor queue load and work to accelerate imports further.

### identified, 2026-11-12 09:27 UTC

We are beginning to see improvements in the backlogs.

### investigating, 2026-11-12 08:06 UTC

We are experiencing backlogs for the queues used to service channel mass imports, which may cause delays when bulk importing messages from newly connected channels. Our monitoring indicates fewer than 10 customers are impacted currently. We are investigating the issue.