# Fin: Delays in outbound email delivery

> Fin reports delays in outbound email delivery. Some outbound emails sent from Intercom do not reach recipients. Fin identified the cause as an ongoing Microsoft outage. The email service provider queues failed emails and retries them periodically. Fin monitors the outage.

- Provider: [Fin](https://outages.live/fin.md)
- Type: Incident
- State: identified
- Worst impact: Partial outage
- Started: 2026-11-12 21:17 UTC
- Official update: https://www.finstatus.com

## Updates from Fin

### identified, 2026-11-12 22:03 UTC

We’ve confirmed that the delays are caused by an ongoing [Microsoft outage, EX1550543](https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect). Our email service provider is tracking their response to the outage [on their own status page](https://status.sparkpost.com/incidents/37r4xk532jd6). Any emails that fail to deliver are queued and will be retried periodically. Our team is monitoring the outage and will update as the situation develops.

### investigating, 2026-11-12 21:18 UTC

We're investigating reports that some outbound emails sent from Intercom aren't reaching recipients.