# Dynatrace: Support Portal Access Disruption

> Dynatrace reports that the Dynatrace Support Portal does not work. This affects Dynatrace ecosystem services, including education and community resources, for a limited number of customers. Dynatrace is investigating the issue. Customers who need help can call Dynatrace Support at 1-844-900-DYNA (3962).

- Provider: [Dynatrace](https://outages.live/dynatrace.md)
- Type: Incident
- State: investigating
- Worst impact: Major outage
- Started: 2026-11-13 21:37 UTC
- Components: Dynatrace ecosystem services, Dynatrace Support Portal
- Official update: https://dynatrace.status.io

## Updates from Dynatrace

### investigating, 2026-11-13 21:39 UTC

We are investigating an issue affecting access to the Dynatrace Support Portal, including education and community resources, for a limited number of customers. Affected users may be unable to sign in. Customers who need help can call Dynatrace Support at 1-844-900-DYNA (3962) We will provide our next update within two hours, or sooner as meaningful progress is made.