# Dropbox: Elevated Latency on help.dropbox.com

> Dropbox reported elevated latency on help.dropbox.com. The Dropbox website was slow to load. Dropbox resolved the incident after 13 minutes.

- Provider: [Dropbox](https://outages.live/dropbox.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-11-12 22:20 UTC
- Resolved: 2026-11-12 22:33 UTC (lasted 13 min)
- Components: Website
- Official update: https://stspg.io/hghgm9x3735x

## Updates from Dropbox

### resolved, 2026-11-12 22:33 UTC

This incident has been resolved.

### investigating, 2026-11-12 22:21 UTC

We’re investigating an issue affecting help.dropbox.com. Customers may experience slower-than-usual page loads and search results when accessing Help Center content and self-service support resources. Our teams are working to determine the cause and scope of the performance degradation. We’ll provide another update as more information becomes available.