# Dropbox: Customer support via telephone may be unavailable for some users

- Provider: [Dropbox](https://outages.live/dropbox.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-03 22:13 UTC
- Resolved: 2026-09-04 05:02 UTC (lasted 6 h 49 min)
- Components: Support Services
- Official update: https://stspg.io/rshdbf10lkv8

## Updates from Dropbox

### resolved, 2026-09-04 05:02 UTC

This incident has been resolved.

### investigating, 2026-09-03 22:13 UTC

We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.