# Customer.io: Resolved: Temporary Service Interruption for Subset of EU Customers

> Customer.io reports a temporary service interruption for a subset of EU customers. Data Collection, Data Processing, and the Management Interface were affected. Customer.io states that the incident is resolved. The interruption lasted about 9 minutes, from 15:09 to 15:18 UTC.

- Provider: [Customer.io](https://outages.live/customerio.md)
- Type: Incident
- State: resolved
- Worst impact: Operational
- Started: 2026-11-14 16:04 UTC
- Components: Data Collection, Data Processing, Management Interface
- Official update: https://stspg.io/gsm3tn75cqkn

## Updates from Customer.io

### resolved, 2026-11-14 16:06 UTC

Between 15:09 and 15:18 UTC, a subset of customers in our EU region experienced a brief interruption of service. During this window, API requests may have returned errors, and website data may have been missing, delayed, or incorrect. Webhook delivery was delayed by about 10 minutes. Our infrastructure vendor automatically recycled the faulty hardware, and service was restored automatically afterward. This incident is resolved.