# Customer.io: Investigating issues with the Agent

> Customer.io reported degraded performance with the Agent. Customer.io later said that the incident is resolved. Customer.io did not give the duration of the incident.

- Provider: [Customer.io](https://outages.live/customerio.md)
- Type: Incident
- State: resolved
- Worst impact: Degraded performance
- Started: 2026-09-03 17:29 UTC
- Official update: https://stspg.io/18rjm4cjzwcr

## Updates from Customer.io

### resolved, 2026-11-01 20:03 UTC

This incident has been resolved.