# Chargebee: Microsoft 365 Service Degradation

> Chargebee reports degraded Microsoft 365 and Email & SMTP Services for Microsoft 365. Merchants using custom SMTP with Microsoft 365 can get delayed or failed email notifications. Chargebee monitors the situation and retries pending notifications when the service is restored.

- Provider: [Chargebee](https://outages.live/chargebee.md)
- Type: Incident
- State: monitoring
- Worst impact: Degraded performance
- Started: 2026-11-13 07:32 UTC
- Components: Microsoft 365, Email & SMTP Services - Microsoft 365
- Official update: https://stspg.io/hf6yhnjck745

## Updates from Chargebee

### monitoring, 2026-11-13 07:36 UTC

Due to an ongoing Microsoft 365 service outage, merchants using custom SMTP with Microsoft 365 may experience delayed or failed email notifications. We are monitoring the situation and will automatically retry any pending notifications once the service is restored. More info: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect