# Bugsnag: Issues with the Traces and Spans API

- Provider: [Bugsnag](https://outages.live/bugsnag.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-01 14:34 UTC
- Resolved: 2026-10-03 13:07 UTC (lasted 46 h 33 min)
- Components: BugSnag OTLP Trace Reporting API
- Official update: https://stspg.io/qd1dzj61myt0

## Updates from Bugsnag

### resolved, 2026-10-03 13:07 UTC

This incident has been resolved.

### monitoring, 2026-10-02 18:38 UTC

A permanent fix has been implemented and services have returned to typical operation. The team will continue monitoring to ensure consistent system performance.

### investigating, 2026-10-01 20:18 UTC

We've deployed a workaround and the service has stabilized. We'll continue to monitor system performance as the investigation continues.

### investigating, 2026-10-01 14:34 UTC

We are experiencing issues with the Traces and Spans API and are investigating the matter. There may be data loss in your performance metrics during this period, although BugSnag's Performance SDKs will retry sending trace and span data.