# Braze: Email Delivery delays to Microsoft inboxes

> Email delivery delays affect messages sent through Braze to Microsoft inboxes. This includes outlook.com, hotmail.com, live.com, and Microsoft 365 business domains. Braze reports the status as identified. Braze services continue to operate fully. Affected messages continue to be retried.

- Provider: [Braze](https://outages.live/braze.md)
- Type: Incident
- State: identified
- Worst impact: Operational
- Started: 2026-11-13 11:56 UTC
- Components: Email, Global Messaging Channels - Email
- Official update: https://stspg.io/szs2sqsc9wmy

## Updates from Braze

### identified, 2026-11-13 12:03 UTC

Microsoft is currently experiencing a global outage affecting the email services it provides to its customers. This is impacting the delivery of emails sent through Braze to recipients whose mailboxes are hosted by Microsoft, including outlook.com, hotmail.com, live.com addresses, as well as business domains that use Microsoft 365. Delivery to these recipients is delayed and, as of today, 13 November 2026, affected messages continue to be retried. Braze services continue to fully operational at this time.

### resolved, 2026-11-13 12:00 UTC

No text.

### identified, 2026-11-13 11:57 UTC

Microsoft is currently experiencing a global outage affecting the email services it provides to its customers. This is impacting the delivery of emails sent through Braze to recipients whose mailboxes are hosted by Microsoft, including outlook.com, hotmail.com, live.com addresses, as well as business domains that use Microsoft 365. Delivery to these recipients is delayed and, as of today, 13 November 2026, affected messages continue to be retried. Braze services continue to fully operational at this time.