# Box: [Medium] Issue with Microsoft Office Integration and Box Edit

- Provider: [Box](https://outages.live/box.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-08-20 00:31 UTC
- Resolved: 2026-08-20 01:44 UTC (lasted 1 h 13 min)
- Components: Microsoft Office Integration, Box Edit / Tools
- Official update: https://stspg.io/ybdp1knrj9qt

## Updates from Box

### postmortem, 2026-08-24 00:53 UTC

We recently addressed issues affecting Box Edit, Microsoft Office Online, iWork, and other integrations in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. ‌ Between 04:17 PM PDT and 6:30 PM PDT on August 19, 2026 some users may have experienced difficulties while working in Box. During this time, impacted users were unable to open files in Box Edit, Microsoft Office Online, iWork, and other integrations. Additionally, some users saw errors, timeouts, or slow responses while working in other areas of Box. ‌ The issue occurred after a deployment of a backend service that provides integration and platform functionality. The deployment introduced a regression that caused the service’s performance to degrade under peak load, which led to client timeouts and errors. We restored functionality by reverting the deployment to a previous version. We are taking steps to reduce recurrence by improving

### resolved, 2026-08-20 01:44 UTC

After further monitoring, this incident is now considered resolved. Microsoft Office Integration and Box Edit Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

### monitoring, 2026-08-20 01:30 UTC

Our team has taken steps to remediate this issue and is seeing improvement on Microsoft Office Integration and Box Edit service. We are continuing to monitor for any additional impact.

### investigating, 2026-08-20 00:44 UTC

We are continuing to investigate this issue.

### investigating, 2026-08-20 00:31 UTC

Our team is investigating an issue with Microsoft Office Integration and Box Edit. Users may see errors or slowness when attempting to access Microsoft Office via Box, and using Box Edit. We will provide additional information as it becomes available.