# Box: [Minor] Issue with Box AI

> Box AI does not work for some users. This issue affects Box AI and Box AI in the Box Web Application. Box is investigating the issue.

- Provider: [Box](https://outages.live/box.md)
- Type: Incident
- State: investigating
- Worst impact: Partial outage
- Started: 2026-11-04 05:48 UTC
- Components: Box AI, Box Web Application - Box AI
- Official update: https://stspg.io/hg22gsr327kn

## Updates from Box

### investigating, 2026-11-04 06:21 UTC

We are continuing to investigate this issue.

### investigating, 2026-11-04 06:18 UTC

Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.

### investigating, 2026-11-04 06:03 UTC

Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.

### resolved, 2026-11-04 06:00 UTC

No text.

### investigating, 2026-11-04 05:54 UTC

Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.