# Box: [Medium] Issues affecting multiple Box services

- Provider: [Box](https://outages.live/box.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-08-07 02:37 UTC
- Resolved: 2026-08-07 05:16 UTC (lasted 2 h 39 min)
- Components: Content API, Login/SSO, Uploads/Downloads, Authentication (OAuth 2.0 / JWT), Box Sign, Box AI
- Official update: https://stspg.io/ybhf2bqz17mf

## Updates from Box

### postmortem, 2026-08-11 02:52 UTC

We recently addressed issues affecting some customers at Box. We would like to take this opportunity to explain what happened and the steps we have taken to prevent them from occurring again. ‌ On August 6, 2026, between 6:42 PM PDT and 6:48 PM PDT, and again between 7:27 PM PDT and 7:33 PM PDT, some customers may have experienced intermittent disruptions affecting login, uploads/downloads, Notes, Box AI, and API access in Box. The disruptions were a symptom of a temporary capacity issue in the infrastructure that managed incoming traffic to Box. We restored service by increasing capacity and adjusting our systems to better handle traffic under load. # Analysis We recently introduced automatic capacity scaling to help Box respond more efficiently to changes in customer traffic. However, a configuration error caused our systems to release capacity too quickly, leading to repeated cycles of scaling up and scaling down. These rapid fluctuations disrupted active customer sessions and contr

### resolved, 2026-08-07 05:16 UTC

Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

### investigating, 2026-08-07 05:02 UTC

Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available.

### investigating, 2026-08-07 04:06 UTC

Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available.

### investigating, 2026-08-07 03:34 UTC

Our team is continuing to investigate the issue. We will provide additional information as it becomes available.

### investigating, 2026-08-07 02:37 UTC

Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.