# Box: [Minor] Issue with Admin Reporting

- Provider: [Box](https://outages.live/box.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-04 02:10 UTC
- Resolved: 2026-09-04 03:03 UTC (lasted 53 min)
- Components: Enterprise Reports
- Official update: https://stspg.io/jpryz8xs8k4r

## Updates from Box

### postmortem, 2026-09-15 21:26 UTC

We recently addressed issues affecting Admin Reports on AI usage reporting. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 3:30 PM PDT and 7:59 PM PDT on September 3, 2026, ~~—~~ some users may have experienced difficulties while working in Box. During this time, AI Unit usage reports may have shown missing, empty, or otherwise incomplete AI-usage data and related insights. The issue occurred because a third‑party data ingestion service experienced elevated error rates that interrupted ingestion into our reporting pipeline. We were able to resolve the issue after the provider deployed a mitigation, and our teams re-ran previously failing ingestion jobs and rebuilt reporting tables to backfill missing data, restoring report availability. In addition, we will pursue follow-up with the provider and take steps to reduce the likelihood of recurrence. # Analysis Upon learning of the incident

### resolved, 2026-09-04 03:03 UTC

This incident is now resolved and Box services have been restored to full functionality. If you generated reports during the impacted period, please re-run those reports. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

### identified, 2026-09-04 02:16 UTC

The issue has been identified and a fix is being implemented.

### investigating, 2026-09-04 02:10 UTC

Our team is investigating an issue with Admin Reporting. Users may experience inconsistent data in reports generated after approximately 3:30 PM Pacific Time. We will provide additional information as it becomes available.