# Blaxel: Elevated sandbox creation failures in us-was-1

- Provider: [Blaxel](https://outages.live/blaxel.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-10 19:06 UTC
- Resolved: 2026-10-10 20:22 UTC (lasted 1 h 16 min)
- Official update: https://status.blaxel.ai

## Updates from Blaxel

### resolved, 2026-10-10 20:22 UTC

This incident has been resolved, and service is operating normally again. Thanks for your patience.

### monitoring, 2026-10-10 20:12 UTC

A fix has been deployed, and we’re monitoring to confirm recovery.

### identified, 2026-10-10 19:58 UTC

We’ve identified the cause and are working on a fix. Some users may continue to experience degraded performance while we resolve the issue. We’ll share another update as soon as possible. Only Blaxel base images are impacted; custom images are not affected

### identified, 2026-10-10 19:07 UTC

We’ve identified the cause of elevated sandbox creation failures in the us-was-1 region, which is related to image downloads during sandbox startup. Running sandboxes and other regions are not affected.

### investigating, 2026-10-10 19:06 UTC

We’re investigating a service issue that may cause errors or slow performance for some users. Updates will be posted here as more information becomes available.