# BigCommerce: Degraded search availability across the platform

- Provider: [BigCommerce](https://outages.live/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-27 21:23 UTC
- Resolved: 2026-10-27 22:29 UTC (lasted 1 h 6 min)
- Components: Storefront
- Official update: https://stspg.io/bh16s1cjk8qh

## Updates from BigCommerce

### resolved, 2026-10-27 22:29 UTC

This incident has been resolved. All services are operational.

### monitoring, 2026-10-27 22:23 UTC

A fix has been implemented and we're monitoring the result.

### investigating, 2026-10-27 21:23 UTC

We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.