# BigCommerce: Partial search unavailability

- Provider: [BigCommerce](https://outages.live/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-09-27 17:19 UTC
- Resolved: 2026-09-27 18:00 UTC (lasted 41 min)
- Components: Storefront
- Official update: https://stspg.io/wx48btvjmm08

## Updates from BigCommerce

### resolved, 2026-09-27 18:00 UTC

This incident has been resolved.

### monitoring, 2026-09-27 17:49 UTC

Search availability has returned to normal availability. We are continuing to monitor this issue.

### investigating, 2026-09-27 17:48 UTC

We are continuing to investigate this issue.

### investigating, 2026-09-27 17:19 UTC

Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.