# BigCommerce: Slow response times on some requests

- Provider: [BigCommerce](https://outages.live/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-12 01:58 UTC
- Resolved: 2026-10-12 02:39 UTC (lasted 42 min)
- Components: API & Webhooks, Control Panel, Storefront
- Official update: https://stspg.io/wtb6sdlmb4cx

## Updates from BigCommerce

### resolved, 2026-10-12 02:39 UTC

This incident has been resolved.

### monitoring, 2026-10-12 02:34 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-10-12 01:58 UTC

Commerce engineers are investigating slow response times on some requests around product images.