# BigCommerce: Search availability reduced and latency increased

- Provider: [BigCommerce](https://outages.live/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-24 15:35 UTC
- Resolved: 2026-10-24 18:47 UTC (lasted 3 h 12 min)
- Components: Storefront
- Official update: https://stspg.io/kfnw1f0b29g6

## Updates from BigCommerce

### resolved, 2026-10-24 18:47 UTC

This incident has been resolved.

### monitoring, 2026-10-24 17:29 UTC

A fix has been put in place and we are monitoring the results

### investigating, 2026-10-24 15:35 UTC

Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality