# BigCommerce: Some products are not searchable in Storefront

> BigCommerce storefront search did not work correctly in some cases. Search results missed products and showed unexpected in-stock filtering. BigCommerce reports that the incident is resolved. The outage lasted 1 hour and 52 minutes.

- Provider: [BigCommerce](https://outages.live/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-11-04 18:41 UTC
- Resolved: 2026-11-04 20:32 UTC (lasted 1 h 52 min)
- Components: Storefront
- Official update: https://stspg.io/c3hcbr49qsp9

## Updates from BigCommerce

### resolved, 2026-11-04 20:32 UTC

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.

### identified, 2026-11-04 19:15 UTC

The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.

### investigating, 2026-11-04 18:42 UTC

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.