# BigCommerce: Elevated Response Times for Australia-hosted stores

- Provider: [BigCommerce](https://outages.live/bigcommerce.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-08-13 10:01 UTC
- Resolved: 2026-08-13 10:31 UTC (lasted 30 min)
- Components: API & Webhooks, Storefront
- Official update: https://stspg.io/xjf2ln3jqpg4

## Updates from BigCommerce

### resolved, 2026-08-13 10:31 UTC

This incident has been resolved.

### monitoring, 2026-08-13 10:24 UTC

A fix has been implemented and we are monitoring the results.

### identified, 2026-08-13 10:17 UTC

The issue has been identified and a fix is being implemented.

### investigating, 2026-08-13 10:01 UTC

BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.