# Better Stack: Incorrectly sent out downtime notifications to single-region monitors due to intermittent Internet backbone issue

- Provider: [Better Stack](https://outages.live/betterstack.md)
- Type: Incident
- State: Resolved
- Worst impact: Degraded performance
- Started: 2026-10-21 18:30 UTC
- Resolved: 2026-10-21 19:09 UTC (lasted 39 min)
- Components: Uptime backend processing health
- Official update: https://status.betterstack.com

## Updates from Better Stack

### resolved, 2026-10-21 19:09 UTC

The issue has been resolved. We apologize for the trouble Need help? Please let us know at hello@betterstack.com

### degraded, 2026-10-21 18:30 UTC

An intermittent network issue between Tier 1 network providers one of our cloud provider relies on triggered incidents for customers relying on single-region uptime Monitors. We're sincerely sorry for the trouble. We think this is unacceptable and consider it a priority to make our incident detection even more robust to correctly detect partial intermittent backbone issues. To fully mitigate immediately, we recommend enabling more than 1-region for your monitors. Need help? Let us know at hello@betterstack.com, we're here for you.