# Backblaze: Customers in the US east region might be facing issues with downloads

> Downloads do not work for some Backblaze customers in the US east region. Backblaze reports that it applied a mitigation and that service is normal and stable. Backblaze continues to monitor the situation.

- Provider: [Backblaze](https://outages.live/backblaze.md)
- Type: Incident
- State: mitigation-applied-and-monitoring
- Worst impact: Partial outage
- Started: 2026-10-30 04:23 UTC
- Official update: https://status.backblaze.com/incidents/45dd0d82-1bd5-4d3e-9709-4097ae908533

## Updates from Backblaze

### mitigation-applied-and-monitoring, 2026-11-01 20:03 UTC

Some customers in the US East region may have experienced intermittent elevated download latency. Service has returned to normal and remains stable. Our engineering team continues to monitor the situation closely.