# Backblaze: Customers in the EU region might be facing issues accessing some files

> Some files are not available in the Backblaze EU region. Backblaze reports that it is investigating the issue in the EU region.

- Provider: [Backblaze](https://outages.live/backblaze.md)
- Type: Incident
- State: investigating
- Worst impact: Major outage
- Started: 2026-11-05 03:35 UTC
- Official update: https://status.backblaze.com/incidents/63a26778-bb65-431f-9e54-448a3de3ba28

## Updates from Backblaze

### investigating, 2026-11-05 05:15 UTC

We are investigating an issue in the EU region where a subset of customer files may be temporarily unavailable