# Augment Code: Major Outage — Services Unavailable

- Provider: [Augment Code](https://outages.live/augment.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-10-09 14:30 UTC
- Resolved: 2026-10-09 20:06 UTC (lasted 5 h 36 min)
- Components: Cosmos, Customer Dashboard, API
- Official update: https://stspg.io/hndvttbpq02r

## Updates from Augment Code

### resolved, 2026-10-09 20:06 UTC

We have successfully brought back all the services. We’ll be doing a detailed postmortem to better understand what caused the issue so that we can prevent this in the future.

### identified, 2026-10-09 17:45 UTC

Cosmos and Core API services are mostly resolved. We are continuing to restore the remaining services. We'll share another update as recovery progresses.

### identified, 2026-10-09 16:51 UTC

Availability of Cosmos and our core API has improved. Some features remain affected, and we're continuing to work on restoring them. We'll share another update as recovery progresses.

### identified, 2026-10-09 16:26 UTC

We’ve identified the issue impacting service availability and are actively working with our cloud partners to resolve it. The issue is related to permissions following a recent infrastructure migration. We’ll share another update as soon as we have more information.

### investigating, 2026-10-09 14:30 UTC

We are currently investigating an issue that's impacting multiple services.