# Asana: We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment.

- Provider: [Asana](https://outages.live/asana.md)
- Type: Incident
- State: Resolved
- Worst impact: Partial outage
- Started: 2026-09-02 18:08 UTC
- Resolved: 2026-09-02 18:49 UTC (lasted 42 min)
- Components: App, API, Mobile
- Official update: https://stspg.io/9j079t3hxmmt

## Updates from Asana

### postmortem, 2026-09-04 19:52 UTC

Incident: An internal system responsible for automatically scaling backend server capacity in one of our compute clusters stopped replacing capacity that had been cycled out during routine maintenance. This caused a gradual reduction in available capacity over several hours. A subsequent deployment was activated with insufficient capacity, causing all new requests for that compute cluster to fail. To mitigate the impact, we reverted to a previous release revision, which still had sufficient capacity. Impact: For approximately 30 minutes, customers whose traffic was handled by this compute cluster saw full downtime; other customers were unaffected. No customer data was lost. Moving forward: We have added additional monitoring to detect this type of capacity-scaling failure much earlier, and have added safeguards to prevent deployments from shifting traffic before sufficient healthy capacity is confirmed. _Our metric considers a weighted average of uptime experienced by users at each dat

### resolved, 2026-09-02 18:49 UTC

This incident has been resolved.

### monitoring, 2026-09-02 18:14 UTC

A fix has been implemented and we are monitoring the results.

### investigating, 2026-09-02 18:14 UTC

The rollback seems to have completely resolved errors. We're monitoring closely, but users should be able to access Asana again.

### investigating, 2026-09-02 18:13 UTC

We are continuing to investigate this issue.

### investigating, 2026-09-02 18:08 UTC

We are currently investigating this issue.