# Akamai: Email Systems Widespread Outage

> Akamai email systems have a degraded service. This issue affects Email and the Customer Service, Documentation and Community Email components. Akamai reports that its teams are investigating this issue with a vendor. As a workaround, Akamai gives Global Support phone numbers on www.akamai.com and +1-617-444-4699.

- Provider: [Akamai](https://outages.live/akamai.md)
- Type: Incident
- State: investigating
- Worst impact: Degraded performance
- Started: 2026-11-12 20:53 UTC
- Components: Email, Customer Service, Documentation and Community - Email
- Official update: https://stspg.io/kc1vk6kf3wlj

## Updates from Akamai

### investigating, 2026-11-12 21:27 UTC

We are continuing to work with our third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001esRIKCA2. We will provide an update as progress is made.

### investigating, 2026-11-12 21:00 UTC

We are investigating an emerging issue with our email systems related to the Microsoft Outlook outage. We are actively working with our vendor and will provide another update within the next 30 minutes. In the meantime please reference the Global Support phone numbers on www.akamai.com or +1-617-444-4699 for assistance instead of the regular email request. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

### investigating, 2026-11-12 20:54 UTC

We are investigating an emerging issue with our email systems related to the Microsoft Outlook outage. We are actively investigating the issue and will provide another update within the next 30 minutes. In the meantime please reference the Global Support phone numbers on www.akamai.com or +1-617-444-4699 for assistance instead of the regular email request. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.