# Adyen: Increased timeouts and refusal rate for a subset of Pix refunds

> Pix refunds show increased timeouts and refusals for a subset of transactions. The problem affects Payment methods and issuers. Adyen identified the cause and the fix is in progress.

- Provider: [Adyen](https://outages.live/adyen.md)
- Type: Incident
- State: identified
- Worst impact: Operational
- Started: 2026-11-12 13:24 UTC
- Components: Payment methods and issuers
- Official update: https://status.adyen.com

## Updates from Adyen

### identified, 2026-11-12 13:27 UTC

We have identified a technical issue starting at 13:45 CET on November 12, 2026, resulting in increased timeouts and refusals for a subset of Pix refunds. Our engineering teams have been engaged and are working to resolve this issue. We will provide an update as soon as we have more information.