# Adyen: PayU LATAM is experiencing higher error and decline  rates

> Adyen reports that PayU LATAM payments fail with higher error and decline rates in Latin America. The problem affects the Payment methods and issuers component. Adyen identified the issue outside its platform and contacts PayU LATAM for an update.

- Provider: [Adyen](https://outages.live/adyen.md)
- Type: Incident
- State: identified
- Worst impact: Operational
- Started: 2026-11-06 13:12 UTC
- Components: Payment methods and issuers
- Official update: https://status.adyen.com

## Updates from Adyen

### identified, 2026-11-06 13:12 UTC

We have identified an issue outside of our platform resulting in unavailability  of the PayU LATAM starting at 13:50 CEST. We are contacting PayU LATAM and we will provide an update as soon as it becomes available.