# Adyen: Missing or changed payout descriptors for a subset of payouts

> Adyen reports missing or changed payout descriptors for a subset of payouts in Settlement and payouts. Adyen identified an external issue that started on November 2, 2026. The engineering teams are engaged and are investigating.

- Provider: [Adyen](https://outages.live/adyen.md)
- Type: Incident
- State: identified
- Worst impact: Operational
- Started: 2026-11-04 17:34 UTC
- Components: Settlement and payouts
- Official update: https://status.adyen.com

## Updates from Adyen

### identified, 2026-11-04 17:36 UTC

We have identified an external issue starting on November 2, 2026, resulting in missing or changed descriptors for a subset of payouts. As a result, a subset of customers may see a payout descriptor that is missing or different from the one configured on their account. Our engineering teams are engaged and are currently investigating. We will provide an update as soon as we have more information.