# Adyen: JSC CB PRIVATBANK is experiencing higher refusal rates

> JSC CB PRIVATBANK payments have higher refusal rates. This affects the Payment methods and issuers component. Adyen reports the status as identified. The cause is planned maintenance on the bank system, scheduled for Nov 7, 2026 from 23:00 to 05:00 CET.

- Provider: [Adyen](https://outages.live/adyen.md)
- Type: Incident
- State: identified
- Worst impact: Operational
- Started: 2026-11-07 00:29 UTC
- Components: Payment methods and issuers
- Official update: https://status.adyen.com

## Updates from Adyen

### identified, 2026-11-07 00:33 UTC

We have identified an issue outside of our platform resulting in higher refusal rates due to a planned maintenance on their system. Their maintenance work is scheduled for Nov 7th, 2026 from 23:00 to 05:00 CET Their official announcement can be found on their press blog https://privatbank.ua/en and widely in UA media.

### identified, 2026-11-07 00:30 UTC

We have identified an issue outside of our platform resulting in higher refusal rates due to a planned maintenance on their system. Their maintenance work is scheduled for Nov 7th, 2026 from 23:00 to 05:00 CET Their official announcement can be found on their press blog https://privatbank.ua/en/news and widely in UA media.