# Adyen: Givex is experiencing higher error rates

> Adyen reports higher error rates for transactions processed through Givex on the Payment methods and issuers component. Adyen identified the problem outside its platform and contacted Givex. The incident is resolved and lasted 3 hours and 41 minutes.

- Provider: [Adyen](https://outages.live/adyen.md)
- Type: Incident
- State: Resolved
- Worst impact: Operational
- Started: 2026-11-01 21:25 UTC
- Resolved: 2026-11-02 01:06 UTC (lasted 3 h 40 min)
- Components: Payment methods and issuers
- Official update: https://status.adyen.com

## Updates from Adyen

### resolved, 2026-11-02 01:06 UTC

No text.

### identified, 2026-11-01 21:27 UTC

We have identified an issue outside of our platform resulting in higher error rates for transactions processed through Givex starting at 16:20 CEST. We have contacted Givex and we will provide an update as soon as it becomes available.