# Is Grafana Cloud down? > Grafana Cloud is degraded performance. Grafana Cloud reports: Partially Degraded Service. Checked 2026-11-02 02:06 UTC. - Official status page: https://status.grafana.com - Web page: https://outages.live/grafana - JSON: https://outages.live/api/v1/providers/grafana - RSS: https://outages.live/feed.xml?providers=grafana ## Active incidents - [Grafana Cloud: IRM Unable to Voice Call Brazil Numbers](https://outages.live/outages/grafana-1i6v9lkp50y.md): Partial outage, started 2026-11-02 00:36 UTC. Grafana Cloud reports that voice calls to Brazil do not work for Incident Management and Response (IRM). Grafana Cloud is investigating the issue. Users can configure mobile push or SMS as notifications. ## Affected components - Incident Management and Response (IRM): Degraded performance ## Last 90 days 45 incidents on 37 of the last 90 days. - [Grafana Cloud: Frontend Observability Outage in prod-eu-west-2](https://outages.live/outages/grafana-2aitf00386g.md): Resolved, started 2026-10-27 15:56 UTC, lasted 28 min. This incident has been resolved. - [Grafana Cloud: Degraded Cloud Integrations](https://outages.live/outages/grafana-25r46gwn2kh.md): Resolved, started 2026-10-27 15:05 UTC, lasted 4 h 42 min. This incident has been resolved. - [Grafana Cloud: ingestion errors in mimir-prod-66](https://outages.live/outages/grafana-1t1340o3ihd.md): Resolved, started 2026-10-26 02:13 UTC, lasted 1 h. the issue is resolved now, we're watching the cell - [Grafana Cloud: Some Grafana Instances Experiencing Issues Coming Online after Restart](https://outages.live/outages/grafana-2a299waxp5o.md): Resolved, started 2026-10-23 13:33 UTC, lasted 4 h 43 min. This incident has been resolved. - [Grafana Cloud: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany](https://outages.live/outages/grafana-ijw342k0vl.md): Resolved, started 2026-10-23 09:31 UTC, lasted 45 min. Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now… - [Grafana Cloud: Some GCK6 App Project Pages are Failing to Load](https://outages.live/outages/grafana-kyulgu38zk.md): Resolved, started 2026-10-21 13:22 UTC, lasted 2 h 8 min. This incident has been resolved. - [Grafana Cloud: Increased timeout errors in alert rule evaluations (AWS Germany, prod-eu-west-2)](https://outages.live/outages/grafana-1e4vqfmzowk.md): Resolved, started 2026-10-21 11:48 UTC, lasted 1 h 38 min. This incident has been resolved. - [Grafana Cloud: Possible incorrect evaluation of Synthetic Monitoring alert rules in cluster prod-us-east-3](https://outages.live/outages/grafana-1ywt8xbs601.md): Resolved, started 2026-10-21 07:10 UTC, lasted 1 min. As of 21 Oct, 06:20 am UTC, we became aware of an issue with possible incorrect evaluation of Synthetic Monitoring alert rules in cluster prod-us-east-3. The issue has been ended 07:00 am UTC - [Grafana Cloud: DB issues in prod-sa-east-1](https://outages.live/outages/grafana-cvjjt6vpzn.md): Resolved, started 2026-10-20 21:36 UTC, lasted 2 h 33 min. This incident has been resolved. - [Grafana Cloud: Some GCK6 App Project Pages are Failing to Load](https://outages.live/outages/grafana-21vpuegsfkq.md): Resolved, started 2026-10-20 14:36 UTC, lasted 1 h 31 min. This incident has been resolved. - [Grafana Cloud: Grafana Cloud unavailibity in the prod-gb-south-0 region](https://outages.live/outages/grafana-7l3t7ma6x1.md): Resolved, started 2026-10-20 12:43 UTC, lasted 3 h 50 min. This incident has been resolved. - [Grafana Cloud: IRM outage in the region prod-gb-south-0 and prod-eu-west-0](https://outages.live/outages/grafana-2du0td2hu5w.md): Resolved, started 2026-10-20 07:28 UTC, lasted 3 h 5 min. This incident has been resolved. - [Grafana Cloud: Metrics: Evelvated Read and Ruler Errors.](https://outages.live/outages/grafana-mmyhe63iv7.md): Resolved, started 2026-10-19 15:06 UTC, lasted 2 h 50 min. This incident has been resolved. - [Grafana Cloud: Metric reads and rule evaluations are degraded in mimir-prod-66](https://outages.live/outages/grafana-2euos9gvbg6.md): Resolved, started 2026-10-16 21:05 UTC, lasted 4 h 50 min. This incident has been resolved. - [Grafana Cloud: Tempo Write Failures in prod-us-central-0](https://outages.live/outages/grafana-wyljzoz4w7.md): Resolved, started 2026-10-15 16:10 UTC, lasted 5 h 43 min. This incident has been resolved. - [Grafana Cloud: Tempo: High Latency in prod-eu-west-2](https://outages.live/outages/grafana-237imewx46w.md): Resolved, started 2026-10-15 14:35 UTC, lasted 2 h 23 min. This incident has been resolved. - [Grafana Cloud: Authentication errors in prod-us-west-0](https://outages.live/outages/grafana-13tu0qyc5s.md): Resolved, started 2026-10-14 12:57 UTC, lasted 2 h 49 min. This incident has been resolved. - [Grafana Cloud: Errors when querying Prometheus datasource](https://outages.live/outages/grafana-4fi3wojyng.md): Resolved, started 2026-10-13 19:55 UTC, lasted 51 min. This incident has been resolved. Thank you for your patience. - [Grafana Cloud: Phone call notifications to numbers in Russia and Kazakhstan are blocked](https://outages.live/outages/grafana-1r3myzrem46.md): Resolved, started 2026-10-13 09:23 UTC, lasted 6 days. Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone … - [Grafana Cloud: Elevated Errors Ingesting Metrics in AWS US East (VA)](https://outages.live/outages/grafana-8412arhgxc.md): Resolved, started 2026-10-12 09:45 UTC, lasted 6 h 57 min. From 09:45 UTC on 2026-10-12, customers in AWS US East (VA) experienced failed or delayed metric writes to Grafana Cloud Metrics, which may have also affected Frontend Observability and Synthetic Monitoring data in that region. This has been fully resolved and all services are o… - [Grafana Cloud: Degraded Performance with Increased Latency for Grafana Cloud Metrics and Traces in GCP US Central](https://outages.live/outages/grafana-167nhqj69rj.md): Resolved, started 2026-10-08 13:06 UTC, lasted 11 h 33 min. This incident has been resolved - [Grafana Cloud: Grafana Cloud k6 – Brief metrics unavailability](https://outages.live/outages/grafana-z3v0qzf0ax.md): Resolved, started 2026-10-07 08:40 UTC, lasted 1 min. A transient issue prevented Grafana Cloud k6 from serving metrics to a small number of customers for approximately 3–4 minutes. The issue has been resolved, and normal service has been restored. - [Grafana Cloud: IRM Unable to Send SMS to Thailand Numbers](https://outages.live/outages/grafana-28ghst771l0.md): Resolved, started 2026-10-05 16:17 UTC, lasted 14 days. Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone … - [Grafana Cloud: Degraded data source queries](https://outages.live/outages/grafana-1xlj34h3ryz.md): Resolved, started 2026-10-04 18:20 UTC, lasted 14 min. Incident started around 15:51 UTC, resolved around 18:11 UTC. After investigation, we found that no customer queries were affected; only our internal metrics systems were impacted. - [Grafana Cloud: Elevated Write Latency and Errors for Grafana Cloud in GCP Saudi Arabia](https://outages.live/outages/grafana-4xq6j9skpb.md): Resolved, started 2026-10-03 13:53 UTC, lasted 5 h 50 min. We've identified the issue as related to an increase in latency and errors rates with our cloud provider's infrastructure. We are working with the provider on a root cause analysis. The service has recovered and is operating normally. - [Grafana Cloud: Elevated Write Latency and Errors for Grafana Cloud Logs in Azure Netherlands](https://outages.live/outages/grafana-1e3x6l7uxqg.md): Resolved, started 2026-10-02 10:03 UTC, lasted 4 h. Between 10:03 and 12:37 UTC, Grafana Cloud Logs in Azure Netherlands experienced elevated write latency and intermittent errors due to a cloud provider dependency issue. Service has fully recovered and is operating normally. Thank you for your patience. - [Grafana Cloud: Elevated Latency and Errors for Grafana Cloud Logs in AWS US East (VA)](https://outages.live/outages/grafana-1i4mfzdvx7x.md): Resolved, started 2026-09-30 12:40 UTC, lasted 2 h 59 min. Between 12:09 and 15:39 UTC on September 30, Grafana Cloud Logs in AWS US East (VA) experienced intermittent elevated latency and a small number of failed requests. Impact has returned to normal levels and all services are operating as expected. Thank you for your patience. - [Grafana Cloud: Grafana Access Issues](https://outages.live/outages/grafana-ua01w0f7k8.md): Resolved, started 2026-09-28 17:32 UTC, lasted 1 h 49 min. This incident has been resolved. - [Grafana Cloud: Elevated Log Ingestion Errors for Grafana Cloud Logs in Azure Netherlands (EU)](https://outages.live/outages/grafana-2fwzvgqjuho.md): Resolved, started 2026-09-28 12:02 UTC, lasted 1 min. Between 09:39 and 10:03 UTC on September 28, 2026, some Grafana Cloud Logs customers in Azure Netherlands (EU) experienced intermittent errors sending log data, in two brief periods totaling approximately 14 minutes. This has been fully resolved and log ingestion is operating no… - [Grafana Cloud: Cloud Provider Observability - Hosted Azure metrics issues](https://outages.live/outages/grafana-mwtrs7gohp.md): Resolved, started 2026-09-26 02:11 UTC, lasted 49 min. This incident has been resolved. - [Grafana Cloud: Kubernetes Observability Billing & Usage Incorrect](https://outages.live/outages/grafana-e77si6mddq.md): Resolved, started 2026-09-22 21:27 UTC, lasted 16 h 39 min. This incident has been resolved. - [Grafana Cloud: IRM Access Issues for a Small Group of Users](https://outages.live/outages/grafana-1ulfa9yxry.md): Resolved, started 2026-09-22 14:57 UTC, lasted 20 h 10 min. Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience. - [Grafana Cloud: Increased Execution Time for Browser Checks in Synthetic Monitoring](https://outages.live/outages/grafana-23zowmbjo2f.md): Resolved, started 2026-09-15 10:00 UTC, lasted 1 h 17 min. Between September 9 and September 15, 2026, some browser checks in Synthetic Monitoring experienced longer than usual execution times, with impact varying by location. This has been resolved and check execution times have returned to baseline. Thank you for your patience. - [Grafana Cloud: Failures Submitting Self-Serve Configuration Changes for Grafana Cloud Logs in AWS Sweden (prod-eu-north-0)](https://outages.live/outages/grafana-10kvebhjl2z.md): Resolved, started 2026-09-12 23:00 UTC, lasted 1 min. Between approximately 23:00 UTC on September 12, 2026 and 09:12 UTC on September 14, 2026, some Grafana Cloud Logs customers in AWS Sweden (prod-eu-north-0) may have intermittently experienced errors when submitting configuration changes through the Cloud Portal. This has been r… - [Grafana Cloud: Investigating elevated database load in AWS Germany](https://outages.live/outages/grafana-1jj3qbmilt0.md): Resolved, started 2026-09-09 11:27 UTC, lasted 2 h 24 min. This incident has been resolved. - [Grafana Cloud: Issues with Geomap Tiles](https://outages.live/outages/grafana-qc7aqk9o6y.md): Resolved, started 2026-09-08 18:05 UTC, lasted 4 h 36 min. This incident has been resolved. - [Grafana Cloud: High Latency in prod-us-east-2](https://outages.live/outages/grafana-1f52kurxve1.md): Resolved, started 2026-09-08 16:14 UTC, lasted 4 h 19 min. This incident has been resolved. - [Grafana Cloud: Degradation of Hosted Grafana in US Central Region](https://outages.live/outages/grafana-18av1y3x6ia.md): Resolved, started 2026-09-04 17:03 UTC, lasted 3 h 39 min. The US Central region is now fully operational and this incident is now resolved. - [Grafana Cloud: US Central Region Instability](https://outages.live/outages/grafana-1gm1rrqbhrl.md): Resolved, started 2026-09-04 16:45 UTC, lasted 6 h 15 min. The US Central region is fully recovered now and the issue is now resolved. - [Grafana Cloud: Alert rule creation, deletion, and update degradation in prod-us-east-2](https://outages.live/outages/grafana-lt8kdz9s90.md): Resolved, started 2026-09-04 13:36 UTC, lasted 2 h 56 min. The issue has been mitigated and there's a code fix pending. - [Grafana Cloud: Tempo and Mimir Read and Write Failures](https://outages.live/outages/grafana-1dddg9dou5p.md): Resolved, started 2026-09-03 22:13 UTC, lasted 2 h 42 min. This incident has been resolved. - [Grafana Cloud: High Latency in prod-ap-south-1](https://outages.live/outages/grafana-4z5nshp43y.md): Resolved, started 2026-09-03 09:32 UTC, lasted 3 h 17 min. This incident has been resolved. - [Grafana Cloud: Elevated Latency in Grafana Cloud Logs (prod-ap-south-1)](https://outages.live/outages/grafana-qrxjamy5gt.md): Resolved, started 2026-09-02 14:14 UTC, lasted 1 min. We observed elevated latency in Grafana Cloud Logs between 08:00 and 11:00 UTC for a subset of deployments in prod-ap-south-1. The issue is now resolved. - [Grafana Cloud: Investigating issues in US Central (prod-us-central-0, prod-us-central-5)](https://outages.live/outages/grafana-10hmuddiys5.md): Resolved, started 2026-09-01 15:25 UTC, lasted 4 h 54 min. This incident has been resolved. ## Maintenance - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-1g0z9xq9hjq.md): Maintenance, started 2026-11-17 07:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-tyhdsy37d6.md): Maintenance, started 2026-11-16 07:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-2go3m7oje2.md): Maintenance, started 2026-11-13 09:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-1qav8dpdx37.md): Maintenance, started 2026-11-12 21:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-25xznepfmn1.md): Maintenance, started 2026-11-12 09:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-zh2gu8io95.md): Maintenance, started 2026-11-11 21:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-1janfe15x0q.md): Maintenance, started 2026-11-10 07:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-29xdofqoymg.md): Maintenance, started 2026-11-09 07:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-1k45et3ygzu.md): Maintenance, started 2026-11-05 20:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-xgrl3n78yu.md): Maintenance, started 2026-11-04 20:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Maintenance - Authentication Services](https://outages.live/outages/grafana-1t6zsi8c9u4.md): Maintenance, started 2026-11-04 14:00 UTC. We will be undergoing scheduled maintenance at this time. Impact: Degraded Cloud Access Policy operations as well as request authentication to most Grafana Cloud services that use Cloud Access Policy tokens. Tokens that were being used right before the maintenance window should … - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-22udimyh53e.md): Maintenance, started 2026-11-04 09:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-5p84j02rw6.md): Maintenance, started 2026-11-03 21:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Maintenance - Authentication Services](https://outages.live/outages/grafana-1fvl1x3bafc.md): Maintenance, started 2026-11-03 14:00 UTC. We will be undergoing scheduled maintenance at this time. Impact: Degraded Cloud Access Policy operations as well as request authentication to most Grafana Cloud services that use Cloud Access Policy tokens. Tokens that were being used right before the maintenance window should … - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-170sg3zcuby.md): Maintenance, started 2026-11-03 09:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Database Maintenance – Temporary Grafana Instance Unavailability](https://outages.live/outages/grafana-1b3zlhiwrto.md): Maintenance, started 2026-11-02 21:00 UTC. Your Grafana instance will be temporarily unavailable due to scheduled maintenance. Downtime is expected to last between 5 to 15 minutes depending on your instance size. Alerts and scheduled reports may be impacted during this period. No action is required — your instance will r… - [Grafana Cloud: Scheduled Maintenance - Authentication Services](https://outages.live/outages/grafana-8gje70cbhv.md): Maintenance, started 2026-11-02 14:00 UTC. We will be undergoing scheduled maintenance at this time. Impact: Degraded Cloud Access Policy operations as well as request authentication to most Grafana Cloud services that use Cloud Access Policy tokens. Tokens that were being used right before the maintenance window should …