# Is Fin down?

> Fin is operational. Checked 2026-11-02 02:00 UTC.

- Official status page: https://www.finstatus.com
- Web page: https://outages.live/fin
- JSON: https://outages.live/api/v1/providers/fin
- RSS: https://outages.live/feed.xml?providers=fin

## Active incidents

Fin reports no active incident. Status pages can lag the start of a problem by a few minutes.

## Last 90 days

8 incidents on 8 of the last 90 days.

- [Fin: Slow Fin Procedures](https://outages.live/outages/fin-1tkqdtlue6i.md): Resolved, started 2026-10-30 18:06 UTC, lasted 24 min. Fin Procedures is back to normal.
- [Fin: Customer contact details showing up as "Redacted" in the Intercom Inbox](https://outages.live/outages/fin-16gw5x5c2ta.md): Resolved, started 2026-10-14 17:43 UTC, lasted 12 min. Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.
- [Fin: Issues with Fin for Salesforce](https://outages.live/outages/fin-1ptqzt6oixs.md): Resolved, started 2026-09-16 11:51 UTC, lasted 5 h 27 min. All services are presumed to be restored to normal operations. For more information please refer to [this status page.](https://status.salesforce.com/incidents/20004433)
- [Fin: Messenger Help Articles not displaying](https://outages.live/outages/fin-jabd1cctku.md): Resolved, started 2026-09-09 15:55 UTC, lasted 9 min. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour
- [Fin: Fin intermittent failures responding to first conversation messages](https://outages.live/outages/fin-182xgbn60nh.md): Resolved, started 2026-09-04 15:16 UTC, lasted 39 min. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour
- [Fin: Fin failures in Australia region](https://outages.live/outages/fin-2g4cv0q42pi.md): Resolved, started 2026-09-03 14:29 UTC, lasted 12 min. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour
- [Fin: Fin not answering in the USA region](https://outages.live/outages/fin-2ebocmv6pnr.md): Resolved, started 2026-08-26 14:26 UTC, lasted 23 min. Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption. There are more details available in the attached root cause analysis document.
- [Fin: Issues with Shopify integration](https://outages.live/outages/fin-1h90opwh8kn.md): Resolved, started 2026-08-19 23:12 UTC, lasted 33 min. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour.